INSURANCE INFORMATION

We’re Here to Make Care Accessible

We believe quality mental health care should be accessible. That’s why we accept many insurance plans and offer a sliding scale fee for those who qualify.

Accepted Insurance Plans

BSAC accepts a wide range of insurance plans. If your plan is not listed below, please contact us for assistance. All co-pays, co-insurance, and deductibles are due at the time of service.

  • BCBS Anthem/Wellpoint

  • BCBS Federal

  • BlueChoice

  • Allkids

  • American Behavioral

  • Anthem

  • Beacon

  • Behavioral Health Systems

  • Blue Care Network

  • BlueCross and BlueShield

  • Cigna

  • ComPsych

  • EmblemHealth

  • FEI Behavioral Health

  • GEHA

  • GHI

  • IBH

  • MVP

  • Lyra

  • Magellan Behavioral Healt

  • Medicare

  • New Directions

  • TRICARE

  • ValueOptions

  • Out of Network 

  • Optum

  • Optum VA Community Care.

  • United Health Care

Care Credit

At BSAC, we accept CareCredit—a health and wellness credit card offering flexible financing options. This allows you to pay over time for the care you need or want, making it easier to manage your healthcare expenses.

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Fulfillment Policy

This policy outlines the procedures and expectations for the delivery of counseling services provided by BSAC. It ensures that clients receive timely, professional, and ethical care while maintaining compliance with legal and regulatory standards.

Appointment Scheduling

Schedule sessions by phone, email, or the agency’s online portal. Appointments are subject to counselor availability and will be confirmed within 24-48 hours of the request. Emergency or crisis appointments will be prioritized based on severity.

Session Fulfillment

Sessions may be conducted in person, via telahealth, or through other approved communication methods. Counselors must begin sessions promptly and adhere to the scheduled duration. If a counselor is unable to attend a session, the client must be notified as soon as possible, and a rescheduled session will be offered.

Confidentiality and Compliance

All client interactions and records will be maintained in compliance with HIPAA and other relevant privacy laws. Counselors and staff must adhere to ethical guidelines established by the agency and professional governing bodies.

Client Satisfaction and Grievances

Clients are encouraged to provide feedback on service quality through periodic surveys or direct communication. Complaints or grievances should be submitted in writing and will be addressed within two business days.

Cancellations and No-Shows

Clients must provide at least 24 hours’ notice for cancellations. No-shows or late cancellations may be subject to fees unless waived due to emergency circumstances. (75 dollars) Counselors will document all missed appointments and follow up with the client as appropriate.

Payment and Billing

Payment policies, including accepted insurance and private pay rates, will be clearly communicated to clients before service delivery. Clients will receive invoices or receipts for each session attended. Any outstanding balances must be resolved according to the agency’s financial policies.

Have Questions?

We believe quality mental health care should be accessible. That’s why we accept many insurance plans and offer a slidng scale fee for those who qualify.

Contact Us