Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Phone number

• Email address

• Contact preferences

• Appointment requests and scheduling information

• Information submitted through website contact forms

• Other information you choose to share when contacting our practice

We may also collect limited technical information, such as browser type, IP address, and website usage data, depending on the technologies used on our website.

2. How We Use Your Information

BSAC Counseling may use the information collected to:

• Respond to inquiries about counseling services

• Schedule, confirm, or reschedule appointments

• Send appointment reminders and administrative notifications

• Communicate important practice updates

• Respond to customer service requests

• Improve our website and services

• Comply with applicable legal and regulatory obligations

We use personal information only for legitimate business, administrative, and service-related purposes.

3. Information Sharing and Disclosure

BSAC Counseling does not sell, rent, or share consumers' Personally Identifiable Information (PII) with third parties for marketing or promotional purposes.

We may share information with authorized service providers when necessary to operate our practice, facilitate communications, or provide requested services, subject to applicable privacy and security requirements.

We may also disclose information when required by law or otherwise permitted under applicable regulations.

SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile opt-in information and consent will not be sold, rented, or shared for third-party marketing or promotional purposes.

4. SMS Communications and Consent

By voluntarily opting in to receive text messages from BSAC Counseling, you agree to receive SMS communications related to your interactions with our practice.

These messages may include:

• Appointment confirmations and reminders

• Appointment scheduling and rescheduling notifications

• Responses to counseling service inquiries

• Administrative updates related to requested services

• General practice communications and follow-up messages

Message frequency varies based on your interactions with BSAC Counseling.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact BSAC Counseling directly.

SMS consent is voluntary and is not a condition of receiving counseling services.

5. Protection of Personal Information

We take reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, or misuse.

However, no electronic communication or internet-based transmission can be guaranteed to be completely secure.

Because BSAC Counseling provides mental health services, certain information may also be protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Our separate Notice of Privacy Practices explains how protected health information may be used and disclosed, as required by applicable law.

6. Third-Party Services

Our website may use third-party technology providers to support website hosting, appointment requests, and communications.

These providers may process limited information on our behalf in accordance with applicable contractual, privacy, and security obligations.

We do not authorize these providers to use consumers' personal information for their independent marketing purposes.

7. Your Privacy Choices

You may contact BSAC Counseling to:

• Request information about our privacy practices

• Update or correct contact information

• Withdraw consent for SMS communications

• Ask questions about how your information is handled

Certain requests may be subject to applicable legal requirements and record-retention obligations.

8. Changes to This Privacy Policy

BSAC Counseling may update this Privacy Policy periodically to reflect changes in our services, communication practices, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

9. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

BSAC Counseling
Phone: 615-777-9303
Email: Admin@bsacounseling.com
Website: Bsacounseling.com